FREQUENTLY ASKED QUESTIONS

It takes 2-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but typical shipping times are:

USA: 3-​4 business days International: 5-15 business days

We work with an on-demand order fulfillment company with facilities worldwide!

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.

● Ask your local post office if they have your package.

● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@massivswag.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.